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Tag: dispute

How to tell the difference between a Complaint and Feedback?

January 10, 2024
January 10, 2024
Complaints, Customer Experience, Standard Operating Procedures
Complaint, dispute, Feedback

What to do if a client is disputing a Dormant Account?

December 19, 2022
December 20, 2022
Account Maintenance, Customer Experience, Dormant or Inactive Status, Standard Operating Procedures
dispute, disputes, dormancy, Dormant, Dormant Account, Inactivity

How does the CX Team track and document the client’s transaction dispute request?

September 23, 2022
September 26, 2022
Account Maintenance, CDs, Customer Experience, Debit/ATM Cards, Disputes, Hubspot, MaxMyInterest, Money Market, Standard Operating Procedures
CX Team, dispute, document, Request, track, transaction dispute, transaction dispute request

What is Digital Bank Operations (DBO) team responsible for when receiving transaction dispute requests escalated by the CX team?

September 23, 2022
September 26, 2022
Account Maintenance, Customer Experience, Debit/ATM Cards, Disputes, Standard Operating Procedures
DBO, Digital Bank Operations, dispute, escalated, requests, transaction dispute requests

What are CX team members’ responsibilities when receiving transaction dispute requests?

September 23, 2022
September 26, 2022
Account Maintenance, Customer Experience, Debit/ATM Cards, Disputes, Standard Operating Procedures
Complaint, CX team members, dispute, hubspot, Request, responsibilities, responsible, transaction dispute, transaction dispute requests

How does the customer initiate a transaction dispute?

September 22, 2022
September 26, 2022
Account Maintenance, Customer Experience, Debit/ATM Cards, Disputes, Standard Operating Procedures
dispute, email, initiate, online banking, phone, transaction dispute

What does the form of an ACH dispute look like?

September 22, 2022
September 26, 2022
Customer Experience, Debit/ATM Cards, Disputes, Fraud, Standard Operating Procedures
ACH, ACH Dispute, dispute, Form

What does the form for a debit card dispute look like?

September 22, 2022
September 26, 2022
Customer Experience, Debit/ATM Cards, Disputes, Fraud, Standard Operating Procedures
Debit Card, Debit Card Dispute, dispute, Form

What are the procedures for an ACH dispute?

September 22, 2022
September 26, 2022
Customer Experience, Debit/ATM Cards, Disputes, Standard Operating Procedures
ACH Dispute, dispute, procedures

What are the procedures for a debit card dispute?

September 22, 2022
September 26, 2022
Customer Experience, Debit/ATM Cards, Disputes, Fraud, Standard Operating Procedures
Debit Card, Debit Card Dispute, dispute, procedures
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