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Category: Special Request

How to locate Dormant Letters sent to Client

March 6, 2023
March 29, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status, Document Requests, Special Request
Dormant, Dormant Account, dormancy, Dormant Letter

Can a stop be placed on an ACH debit?

October 7, 2022
October 13, 2022
Customer Experience, Standard Operating Procedures, Money Market, Account Maintenance, Horizon, Special Request
ACH, Stop Payment

Do we offer Account Verification letters?

September 29, 2022
September 30, 2022
Customer Experience, Account Maintenance, Mantl, Document Requests, Special Request
acct verification letter, verification letters

Is there a fax number we can provide customers?

September 29, 2022
September 30, 2022
Customer Experience, Standard Operating Procedures, Document Requests, Special Request
fax

How to Request Copies of Statements and Checks

September 14, 2022
September 14, 2022
Customer Experience, Standard Operating Procedures, Document Requests, Statements, Special Request
check copies, statement copies, check images

Where to Find E-Statements?

September 14, 2022
September 14, 2022
Customer Experience, Standard Operating Procedures, Horizon, E-Delivery, Document Requests, Statements, Special Request
horizon, E statements, eDelivery, FIS Links

How do we handle subpoena requests?

September 13, 2022
September 20, 2023
Customer Experience, Standard Operating Procedures, Document Requests, Special Request

What is PPP or a Payment Protection Program?

September 9, 2022
September 14, 2022
Customer Experience, Standard Operating Procedures, PPP, Document Requests, Special Request
PPP, payment protection, payment protection program, cares act, covid relief
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