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Category: Special Request

How to locate Dormant Letters sent to Client

March 6, 2023
March 29, 2023
Account Maintenance, Customer Experience, Document Requests, Dormant or Inactive Status, Special Request, Standard Operating Procedures
dormancy, Dormant, Dormant Account, Dormant Letter

Can a stop be placed on an ACH debit?

October 7, 2022
October 13, 2022
Account Maintenance, Customer Experience, Horizon, Money Market, Special Request, Standard Operating Procedures
ACH, Stop Payment

Do we offer Account Verification letters?

September 29, 2022
September 30, 2022
Account Maintenance, Customer Experience, Document Requests, Mantl, Special Request
acct verification letter, verification letters

Is there a fax number we can provide customers?

September 29, 2022
September 30, 2022
Customer Experience, Document Requests, Special Request, Standard Operating Procedures
fax

How to Request Copies of Statements and Checks

September 14, 2022
September 14, 2022
Customer Experience, Document Requests, Special Request, Standard Operating Procedures, Statements
check copies, check images, statement copies

Where to Find E-Statements?

September 14, 2022
September 14, 2022
Customer Experience, Document Requests, E-Delivery, Horizon, Special Request, Standard Operating Procedures, Statements
E statements, eDelivery, FIS Links, horizon

How do we handle subpoena requests?

September 13, 2022
September 20, 2023
Customer Experience, Document Requests, Special Request, Standard Operating Procedures

What is PPP or a Payment Protection Program?

September 9, 2022
September 14, 2022
Customer Experience, Document Requests, PPP, Special Request, Standard Operating Procedures
cares act, covid relief, payment protection, payment protection program, PPP
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