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Category: Business Rules

How to authenticate a customer with a Dormant/Inactive/Escheatment Account?

December 14, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Dormant or Inactive Status, Quality Assurance, Business Rules
Dormant Account, Inactive Account, Authentication for Dormant Account, Escheatment Account Authentication

Third-Party Verification for Loan Account Inquiries without Client on Phone (Insurance Company, Tax representative, Credit Verification, Title Company)

September 21, 2023
October 5, 2023
Customer Experience, Standard Operating Procedures, Mortgage, General Mortgage Qs, Business Rules, Existing Loan
verification, Tax, Mortgage, existing loans, Third, Party, Third party, Third Party varification, verification without customer, verification with customer, Insurance company, Title Company, Credit, Credit Verification, sold mortgage

Dormant Accounts Business Rules

August 29, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Dormant or Inactive Status, Business Rules
Inactive, Dormant Account, Inactive Account, Dormant accounts Business Rules

Failed Pending Enrollment Business Rules

August 24, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Online Banking, Business Rules
failed enrollment, failed pending enrollment, pending enrollment, Failed pending enrollment business rules, Failed online banking, Failed OLB

Horizon XE Loan Account Overview Business Rules

August 24, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Business Rules, Existing Loan
Mortgage, Loans, Loan, Horizon XE Loan Account Overview Business Rules, Horizon Loan Account Overview Business Rules

Online Banking Enrollment Business Rules

August 23, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Online Banking Portal, Online Banking, Business Rules
password, OLB, Online Banking Enrollment Business Rules, Primary Email, OLB registration, online banking first time user

Checking Account Closeout Request Business Rules

August 22, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Closed Account Requests, Business Rules
Close account, Account closeout, Voluntary Account Closure, Involuntary Account Closure, Checking Account Closeout Request Business Rules, Account Closure Confirmation

What are the options for new banking client to move money?

July 5, 2023
December 6, 2023
Customer Experience, Standard Operating Procedures, External Transfers, Web Admin, Customer Tools, Online Banking Portal, Business Rules
External Transfer, Transfer, Move Money, new banking client, first thirty days, move money methods, move money options

CX Close Requests All Accounts Business Rules

July 5, 2023
July 6, 2023
Customer Experience, Standard Operating Procedures, Closed Account Requests, Account Maintenance, Voluntary, Involuntary, Business Rules
account closure, Voluntary Account Closure, Business Rules, Voluntary Closure, Account Closure business rules, Involuntary Account Closure, Zero Balance Closure, Dormant Closure, Dormant Status Closure, Bitcoin Closure, Charge Off Closure, Fraud Closure

CX Dormant Accounts Business Rules

July 5, 2023
July 6, 2023
Customer Experience, Standard Operating Procedures, Dormant or Inactive Status, Business Rules
Dormant Account, Dormant Letter, Dormant accounts, Checking account dormant, Dormant Timeframe, savings account dormant, CD dormant, Certificate of Deposit dormant, Dormant Fee
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