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Tag: Dormant Account

How to authenticate a customer with a Dormant/Inactive/Escheatment Account?

December 14, 2023
December 14, 2023
Business Rules, Customer Experience, Dormant or Inactive Status, Quality Assurance, Standard Operating Procedures
Authentication for Dormant Account, Dormant Account, Escheatment Account Authentication, Inactive Account

Dormant Accounts Business Rules

August 29, 2023
October 10, 2023
Business Rules, Customer Experience, Dormant or Inactive Status, Standard Operating Procedures
Dormant Account, Dormant accounts Business Rules, Inactive, Inactive Account

CX Dormant Accounts Business Rules

July 5, 2023
July 6, 2023
Business Rules, Customer Experience, Dormant or Inactive Status, Standard Operating Procedures
CD dormant, Certificate of Deposit dormant, Checking account dormant, Dormant Account, Dormant accounts, Dormant Fee, Dormant Letter, Dormant Timeframe, savings account dormant

Dormant Account Business Rules

June 16, 2023
June 16, 2023
Business Rules, Customer Experience, Standard Operating Procedures
Business Rules, dormancy, Dormant Account, dormant business rules

How to locate Dormant Letters sent to Client

March 6, 2023
March 29, 2023
Account Maintenance, Customer Experience, Document Requests, Dormant or Inactive Status, Special Request, Standard Operating Procedures
dormancy, Dormant, Dormant Account, Dormant Letter

What to do if a client is disputing a Dormant Account?

December 19, 2022
December 20, 2022
Account Maintenance, Customer Experience, Dormant or Inactive Status, Standard Operating Procedures
dispute, disputes, dormancy, Dormant, Dormant Account, Inactivity

Are Clients notified when an account goes Dormant due to inactivity?

December 19, 2022
December 20, 2022
Account Maintenance, Customer Experience, Dormant or Inactive Status, Standard Operating Procedures
dormancy, Dormant, Dormant Account, Inactive Account, Inactivity, Letters, Notification

Can a dormant account be closed with a zero (0) balance?

November 17, 2022
January 26, 2023
Account Maintenance, Customer Experience, Dormant or Inactive Status, Standard Operating Procedures
Close account, close dormant account, close dormant acct, Dormant, Dormant Account

What services will acquire a fee upon the client’s request?

September 23, 2022
September 27, 2022
CDs, Complaints, Customer Experience, Fee Waiver, IRAs, MaxMyInterest, Money Market, Standard Operating Procedures
Account Reconciliation, Account Research, Dormant Account, Expedited Debit Card, fee, Garnishments, Legal Levies, services, Stop Payment, Wire Transfer Outgoing Domestic, Wire Transfer Outgoing Foreign
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