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How does the customer initiate a transaction dispute?

September 22, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Account Maintenance, Disputes
online banking, email, dispute, transaction dispute, initiate, phone
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The customer can initiate a transaction dispute through email, online banking, or phone.

What are CX team members’ responsibilities when receiving transaction dispute requests?

What are the procedures for an ACH dispute?
What are the procedures for a debit card dispute?