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Category: Existing Loan

Loan – Principal Only Payment

October 18, 2023
November 16, 2023
Customer Experience, Existing Loan, Standard Operating Procedures
Loan, Loan Principal, Loan Principal Only, Mortgage Payment, Mortgage principal, Mortgage Principal Only, Penalty, Prepayment, Prepayment Penalties, Prepayment penalty, Principal, Principal Only Payment

Mortgage Payment Return – ACH Debit or Mailed Paper Check

October 6, 2023
October 10, 2023
ACH, Customer Experience, Existing Loan, Mortgage, Standard Operating Procedures
Insufficient Funds, Mortgage, Mortgage Payment Return, NSF, Payment Return, Return Payment, Return Payment Fee, Returned Check

Loan Pay-Off Letter Request

October 5, 2023
October 5, 2023
Customer Experience, Existing Loan, Payoffs, Standard Operating Procedures
Mortgage Pay Off, Mortgage Payoff, Pay Off Letter, Pay off Request, payoff, Payoff Check Instructions, Payoff Letter, Payoff Letter Example, Payoff Request, Payoff Request Form, Payoff Wire Instructions, Title Company, Title Company Payoff

SCRA – Servicemembers Civil Relief Act

September 29, 2023
October 3, 2023
Customer Experience, Existing Loan, Standard Operating Procedures
Civil Relief Act, military, Relief Act, SCRA, Servicemember, Servicemembers Civil Relief Act

Unposted/Missing Loan Payment – Check or Wire

September 28, 2023
October 3, 2023
Customer Experience, Existing Loan, Mortgage, Standard Operating Procedures
Check Log, Expedited payment, Loan Payment, Missing, Missing Check, Missing Loan Payment, Missing Mortgage Payment, Missing payment, Missing Wire, Mortgage Payment, Unposted, Unposted Loan Payment, Unposted Mortgage Payment, Unposted Wire, USPS

Request to Drop off Payment in Person

September 28, 2023
October 5, 2023
Customer Experience, Existing Loan, Mortgage, Standard Operating Procedures
Astoria, check, check drop off, Drop off check, Loan Payment, Mortgage Payment, Payment in Person

Loan – Cancel ACH Autopay, Change Autopay Draft Date, Update ACH Banking Information

September 22, 2023
October 5, 2023
ACH, Customer Experience, Existing Loan, Mortgage, Standard Operating Procedures
Auto Payment, Cancel auto pay, Cancel Auto Payment, Cancel loan auto pay, Cancel mortgage auto pay, Change ACH Draft Date, Change Draft Date, Draft Date, Loan, Mortgage, Mortgage Auto Pay, Update ACH, Update ACH Bank, Update Banking information

Loan – Monthly ACH Debit Request

September 22, 2023
November 16, 2023
ACH, Customer Experience, Existing Loan, Mortgage, Standard Operating Procedures
290, ACH, ACH Debit, ACH Debit request, ACH Exception, Loan, Loan ACH, Loan ACH Debit, Loan ACH Debit Request, Monthly ACH, Monthly ACH Debit Request, Monthly Debit, Monthly Draft, Mortgage, Mortgage ACH, Mortgage ACH Debit, Ways to Pay

Existing Loans – Ways to Pay

September 22, 2023
November 16, 2023
Customer Experience, Existing Loan, Mortgage, Standard Operating Procedures
290, 390, ACH, ACH Payment, Loan, Loan Adminstration, Mailed Check Payment, Money Order, Mortgage, Pay, Pay my loan, Pay my mortgage, Ways to Pay, wire payment

Active and Inactive Loans

September 21, 2023
September 22, 2023
Customer Experience, Existing Loan, General Mortgage Qs, Mortgage, Standard Operating Procedures
Active Loan, Inactive, Inactive loan, Loan, Loan Status, Mortgage, Mortgage Status, Paid, Paid Loan, sold
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