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Category: Mobile App

What are the Check Field Requirements and Rules for Transaction Approval?

February 7, 2024
February 7, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, SOPs - SVP Approved, Standard Operating Procedures
check endorsement, check front, check requirements, deposit, deposit endorsement, deposit requirements, endorsement, mobile deposit, mobile deposit requirements, Transaction approval, transaction approval rules

How to locate check availability in Horizon? – CX Procedure

January 9, 2024
January 9, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
Check availability, check hold, deposit hold, mobile deposit, Mobile Deposit availability

How to deposit a check through Quontic’s mobile check deposit? – Client Procedure (Mobile App)

January 3, 2024
January 3, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
App Check Deposit, check, check deposit, Client Procedure, mobile app, Mobile Check Deposit

How Can a Client view their ACH External transfer limits? Website & App

December 13, 2023
December 13, 2023
ACH, Customer Experience, External Transfers, Mobile App, Online Banking Portal, Standard Operating Procedures
ACH External transfer limits?, Limits, Locate Transfer Limit, mobile app, Move Money, move money limits, online banking, steps, Transfer, transfer limits, Transfers, View Limits

Where can a check be found that was deposited prior to November 7, 2023?

December 12, 2023
December 14, 2023
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
check deposit, mobile deposit, November 7, Xpress, Xpress Mobile Deposit

What are the check statuses?

December 12, 2023
December 14, 2023
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
approved check, check status, check statuses, declined check, mobile deposit

What are the Mobile Deposit limits?

December 12, 2023
December 14, 2023
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
check deposit, mobile deposit, mobile deposit limit, monthly deposit limit

Apple Pay Setup Error / Unable to Link Card

November 3, 2022
November 17, 2022
Customer Experience, Customer Tools, Mobile App, Online Banking Portal, Standard Operating Procedures
Apple Pay, applepay

Do accounts disappear on a client’s OLB once an account is closed?

November 2, 2022
November 14, 2022
Customer Experience, Customer Tools, Mobile App, Online Banking Portal, Standard Operating Procedures
Client View, Closed account, closed acct, Hide Account, Hide Account OLB, hide tile, remove tile

Can the client add an International phone number to their online banking?

October 21, 2022
October 24, 2022
Customer Experience, Customer Tools, Mobile App, Online Banking, Online Banking Portal, Standard Operating Procedures
Domestic Phone Number, International Phone Number, Not receiving security code, Online banking issues, Security Code, Security Code Issues
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