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Category: Dormant or Inactive Status

How to authenticate a customer with a Dormant/Inactive/Escheatment Account?

December 14, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Dormant or Inactive Status, Quality Assurance, Business Rules
Dormant Account, Inactive Account, Authentication for Dormant Account, Escheatment Account Authentication

Dormant Accounts Business Rules

August 29, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Dormant or Inactive Status, Business Rules
Inactive, Dormant Account, Inactive Account, Dormant accounts Business Rules

CX Dormant Accounts Business Rules

July 5, 2023
July 6, 2023
Customer Experience, Standard Operating Procedures, Dormant or Inactive Status, Business Rules
Dormant Account, Dormant Letter, Dormant accounts, Checking account dormant, Dormant Timeframe, savings account dormant, CD dormant, Certificate of Deposit dormant, Dormant Fee

How to locate Dormant Letters sent to Client

March 6, 2023
March 29, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status, Document Requests, Special Request
Dormant, Dormant Account, dormancy, Dormant Letter

What is needed to remove a Dormancy from a Client’s Account?

December 19, 2022
December 20, 2022
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status
wet signature, Dormant, Inactivity, dormancy, Inactive Account, Letters, Notarized

What to do if a client is disputing a Dormant Account?

December 19, 2022
December 20, 2022
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status
Dormant, dispute, disputes, Dormant Account, Inactivity, dormancy

Are Clients notified when an account goes Dormant due to inactivity?

December 19, 2022
December 20, 2022
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status
Dormant, Dormant Account, Notification, Inactivity, dormancy, Inactive Account, Letters

Can a dormant account be closed with a zero (0) balance?

November 17, 2022
January 26, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status
Dormant, Close account, Dormant Account, close dormant account, close dormant acct

What does Dormant/Inactive mean?

September 13, 2022
April 18, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status
Dormant, Inactive, Inactivity
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