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Category: Voluntary

CX Close Requests All Accounts Business Rules

July 5, 2023
July 6, 2023
Customer Experience, Standard Operating Procedures, Closed Account Requests, Account Maintenance, Voluntary, Involuntary, Business Rules
account closure, Voluntary Account Closure, Business Rules, Voluntary Closure, Account Closure business rules, Involuntary Account Closure, Zero Balance Closure, Dormant Closure, Dormant Status Closure, Bitcoin Closure, Charge Off Closure, Fraud Closure

Close CD W/Penalty and Open New QB Account Overview

May 17, 2023
May 30, 2023
Customer Experience, Standard Operating Procedures, CDs, Closed Account Requests, Retention, CDs, Voluntary
New Account Opening, Close CD w/Penalty, Close CD with Penalty, Close CD and Open New CD, Open New QB CD with Cd, Close CD with Penalty and Open New QB Account, Voluntary closeout, Voluntary Account Closure, New CD Account

Closeout Wire Transfer Request

May 17, 2023
May 30, 2023
Customer Experience, CDs, Money Market, Wires, Closed Account Requests, Voluntary, Involuntary
wire, wire transfer, closeout wire, Closeout request, Wire Transfer Request, Closeout Wire Transfer Request, Closeout Wire Transfer

Can the client transfer the close-out funds from a Quontic Certificate of Deposit(CD) into another CD held at a different institution?

October 21, 2022
October 24, 2022
Customer Experience, Standard Operating Procedures, CDs, Closed Account Requests, CDs, Voluntary
CD, Certificate of Deposit, Close CD, CD closeout, CD transfer

Ways To Return Funds To Customer at Closeout

October 4, 2022
October 4, 2022
Customer Experience, Standard Operating Procedures, Closed Account Requests, Voluntary
check, Funding Account, Returning funds, Closeout request, Closeout, Account closeout

Close Account – Funding Account # Provided Does NOT Match

September 27, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Closed Account Requests, Voluntary
Close account, funding account doesn't match

Close Account – Zero Balance Template

September 27, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Closed Account Requests, Voluntary
Close account, close account zero balance

Account Closure Request – Inbound Call / Phone Request Template

September 27, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Closed Account Requests, Voluntary
account close, close account phone, phone request account close

Account Closure: Less than 90 days Over $301+ Template

September 27, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Closed Account Requests, Voluntary
Close account, account closure, account close, less than 90 days, over $300, over $301, close acct request

Account Closure: Less than 90 days, less than $300 Template

September 27, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Closed Account Requests, Voluntary
Close account, account close, less than 90 days, less than $300
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