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Category: Voluntary

CX Close Requests All Accounts Business Rules

July 5, 2023
July 6, 2023
Account Maintenance, Business Rules, Closed Account Requests, Customer Experience, Involuntary, Standard Operating Procedures, Voluntary
account closure, Account Closure business rules, Bitcoin Closure, Business Rules, Charge Off Closure, Dormant Closure, Dormant Status Closure, Fraud Closure, Involuntary Account Closure, Voluntary Account Closure, Voluntary Closure, Zero Balance Closure

Close CD W/Penalty and Open New QB Account Overview

May 17, 2023
May 30, 2023
CDs, CDs, Closed Account Requests, Customer Experience, Retention, Standard Operating Procedures, Voluntary
Close CD and Open New CD, Close CD w/Penalty, Close CD with Penalty, Close CD with Penalty and Open New QB Account, New Account Opening, New CD Account, Open New QB CD with Cd, Voluntary Account Closure, Voluntary closeout

Closeout Wire Transfer Request

May 17, 2023
May 30, 2023
CDs, Closed Account Requests, Customer Experience, Involuntary, Money Market, Voluntary, Wires
Closeout request, closeout wire, Closeout Wire Transfer, Closeout Wire Transfer Request, wire, wire transfer, Wire Transfer Request

Can the client transfer the close-out funds from a Quontic Certificate of Deposit(CD) into another CD held at a different institution?

October 21, 2022
October 24, 2022
CDs, CDs, Closed Account Requests, Customer Experience, Standard Operating Procedures, Voluntary
CD, CD closeout, CD transfer, Certificate of Deposit, Close CD

Ways To Return Funds To Customer at Closeout

October 4, 2022
October 4, 2022
Closed Account Requests, Customer Experience, Standard Operating Procedures, Voluntary
Account closeout, check, Closeout, Closeout request, Funding Account, Returning funds

Close Account – Funding Account # Provided Does NOT Match

September 27, 2022
September 27, 2022
Closed Account Requests, Customer Experience, Standard Operating Procedures, Voluntary
Close account, funding account doesn't match

Close Account – Zero Balance Template

September 27, 2022
October 25, 2022
Closed Account Requests, Customer Experience, Standard Operating Procedures, Voluntary
Close account, close account zero balance

Account Closure Request – Inbound Call / Phone Request Template

September 27, 2022
September 27, 2022
Closed Account Requests, Customer Experience, Standard Operating Procedures, Voluntary
account close, close account phone, phone request account close

Account Closure: Less than 90 days Over $301+ Template

September 27, 2022
October 25, 2022
Closed Account Requests, Customer Experience, Standard Operating Procedures, Voluntary
account close, account closure, Close account, close acct request, less than 90 days, over $300, over $301

Account Closure: Less than 90 days, less than $300 Template

September 27, 2022
September 27, 2022
Closed Account Requests, Customer Experience, Standard Operating Procedures, Voluntary
account close, Close account, less than $300, less than 90 days
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