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Category: Customer Tools

What are the Check Field Requirements and Rules for Transaction Approval?

February 7, 2024
February 7, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, SOPs - SVP Approved, Standard Operating Procedures
check endorsement, check front, check requirements, deposit, deposit endorsement, deposit requirements, endorsement, mobile deposit, mobile deposit requirements, Transaction approval, transaction approval rules

How to locate check availability in Horizon? – CX Procedure

January 9, 2024
January 9, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
Check availability, check hold, deposit hold, mobile deposit, Mobile Deposit availability

How to deposit a check through Quontic’s mobile check deposit? – Client Procedure (Mobile App)

January 3, 2024
January 3, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
App Check Deposit, check, check deposit, Client Procedure, mobile app, Mobile Check Deposit

How Can a Client view their ACH External transfer limits? Website & App

December 13, 2023
December 13, 2023
ACH, Customer Experience, External Transfers, Mobile App, Online Banking Portal, Standard Operating Procedures
ACH External transfer limits?, Limits, Locate Transfer Limit, mobile app, Move Money, move money limits, online banking, steps, Transfer, transfer limits, Transfers, View Limits

Where can a check be found that was deposited prior to November 7, 2023?

December 12, 2023
December 14, 2023
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
check deposit, mobile deposit, November 7, Xpress, Xpress Mobile Deposit

What are the check statuses?

December 12, 2023
December 14, 2023
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
approved check, check status, check statuses, declined check, mobile deposit

What are the Mobile Deposit limits?

December 12, 2023
December 14, 2023
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
check deposit, mobile deposit, mobile deposit limit, monthly deposit limit

Online Banking Enrollment Business Rules

August 23, 2023
October 10, 2023
Business Rules, Customer Experience, Online Banking, Online Banking Portal, Standard Operating Procedures
OLB, OLB registration, Online Banking Enrollment Business Rules, online banking first time user, password, Primary Email

What are the options for new banking client to move money?

July 5, 2023
December 6, 2023
Business Rules, Customer Experience, Customer Tools, External Transfers, Online Banking Portal, Standard Operating Procedures, Web Admin
External Transfer, first thirty days, Move Money, move money methods, move money options, new banking client, Transfer

Quontic Bank ONLINE BANKING SERVICES AGREEMENT AND DISCLOSURE

March 8, 2023
April 18, 2023
Account Maintenance, Bill Pay, Customer Experience, Disclosures, Online Banking Portal, Quality Assurance, Standard Operating Procedures
Agreement and Disclosure, Enrollment, OLB, OLB Enrollment, online banking, Online Banking Enrollment, Online Banking Portal, Terms and Conditions
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