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Category: Customer Tools

What are the Check Field Requirements and Rules for Transaction Approval?

February 7, 2024
February 7, 2024
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, SOPs - SVP Approved, Mobile Check Deposit
deposit, mobile deposit, check requirements, mobile deposit requirements, deposit requirements, Transaction approval, transaction approval rules, check front, endorsement, check endorsement, deposit endorsement

How to locate check availability in Horizon? – CX Procedure

January 9, 2024
January 9, 2024
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, Mobile Check Deposit
check hold, mobile deposit, deposit hold, Check availability, Mobile Deposit availability

How to deposit a check through Quontic’s mobile check deposit? – Client Procedure (Mobile App)

January 3, 2024
January 3, 2024
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, Mobile Check Deposit
check, mobile app, check deposit, Client Procedure, Mobile Check Deposit, App Check Deposit

How Can a Client view their ACH External transfer limits? Website & App

December 13, 2023
December 13, 2023
Customer Experience, Standard Operating Procedures, External Transfers, Mobile App, Online Banking Portal, ACH
online banking, Transfer, Move Money, mobile app, steps, Limits, Transfers, transfer limits, ACH External transfer limits?, Locate Transfer Limit, View Limits, move money limits

Where can a check be found that was deposited prior to November 7, 2023?

December 12, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, Mobile Check Deposit
mobile deposit, check deposit, November 7, Xpress Mobile Deposit, Xpress

What are the check statuses?

December 12, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, Mobile Check Deposit
mobile deposit, declined check, check status, check statuses, approved check

What are the Mobile Deposit limits?

December 12, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, Mobile Check Deposit
mobile deposit, mobile deposit limit, check deposit, monthly deposit limit

Online Banking Enrollment Business Rules

August 23, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Online Banking Portal, Online Banking, Business Rules
password, OLB, Online Banking Enrollment Business Rules, Primary Email, OLB registration, online banking first time user

What are the options for new banking client to move money?

July 5, 2023
December 6, 2023
Customer Experience, Standard Operating Procedures, External Transfers, Web Admin, Customer Tools, Online Banking Portal, Business Rules
External Transfer, Transfer, Move Money, new banking client, first thirty days, move money methods, move money options

Quontic Bank ONLINE BANKING SERVICES AGREEMENT AND DISCLOSURE

March 8, 2023
April 18, 2023
Customer Experience, Standard Operating Procedures, Bill Pay, Account Maintenance, Quality Assurance, Online Banking Portal, Disclosures
online banking, OLB, Online Banking Portal, Online Banking Enrollment, OLB Enrollment, Terms and Conditions, Agreement and Disclosure, Enrollment
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