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Category: Customer Experience

Quontic Banking Products

February 28, 2024
February 28, 2024
Customer Experience, Product

What are the Check Field Requirements and Rules for Transaction Approval?

February 7, 2024
February 7, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, SOPs - SVP Approved, Standard Operating Procedures
check endorsement, check front, check requirements, deposit, deposit endorsement, deposit requirements, endorsement, mobile deposit, mobile deposit requirements, Transaction approval, transaction approval rules

How to tell the difference between a Complaint and Feedback?

January 10, 2024
January 10, 2024
Complaints, Customer Experience, Standard Operating Procedures
Complaint, dispute, Feedback

How to locate check availability in Horizon? – CX Procedure

January 9, 2024
January 9, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
Check availability, check hold, deposit hold, mobile deposit, Mobile Deposit availability

How to deposit a check through Quontic’s mobile check deposit? – Client Procedure (Mobile App)

January 3, 2024
January 3, 2024
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
App Check Deposit, check, check deposit, Client Procedure, mobile app, Mobile Check Deposit

How to authenticate a customer with a Dormant/Inactive/Escheatment Account?

December 14, 2023
December 14, 2023
Business Rules, Customer Experience, Dormant or Inactive Status, Quality Assurance, Standard Operating Procedures
Authentication for Dormant Account, Dormant Account, Escheatment Account Authentication, Inactive Account

How can a client verify the micro-deposits for a newly added external account? Website or Quontic Mobile App

December 13, 2023
December 13, 2023
ACH, Customer Experience, External Transfers, Standard Operating Procedures
confirm micro deposits, Confirm Trial Deposits, First and Second Micro – Deposits, micro deposits, Verify Micro deposits, Website or App

How Can a Client view their ACH External transfer limits? Website & App

December 13, 2023
December 13, 2023
ACH, Customer Experience, External Transfers, Mobile App, Online Banking Portal, Standard Operating Procedures
ACH External transfer limits?, Limits, Locate Transfer Limit, mobile app, Move Money, move money limits, online banking, steps, Transfer, transfer limits, Transfers, View Limits

What are the Quontic Internal Transfer limits

December 12, 2023
December 12, 2023
Customer Experience
Internal Transfer limits, no limits, transferring funds between eligible Quontic accounts.

Where can a check be found that was deposited prior to November 7, 2023?

December 12, 2023
December 14, 2023
Customer Experience, Customer Tools, Mobile App, Mobile Check Deposit, Standard Operating Procedures
check deposit, mobile deposit, November 7, Xpress, Xpress Mobile Deposit
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