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Tag: dispute
How to tell the difference between a Complaint and Feedback?
January 10, 2024
January 10, 2024
Customer Experience
,
Standard Operating Procedures
,
Complaints
Complaint
,
Feedback
,
dispute
What to do if a client is disputing a Dormant Account?
December 19, 2022
December 20, 2022
Customer Experience
,
Standard Operating Procedures
,
Account Maintenance
,
Dormant or Inactive Status
Dormant
,
dispute
,
disputes
,
Dormant Account
,
Inactivity
,
dormancy
How does the CX Team track and document the client’s transaction dispute request?
September 23, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
CDs
,
Debit/ATM Cards
,
Money Market
,
Account Maintenance
,
Hubspot
,
MaxMyInterest
,
Disputes
Request
,
dispute
,
transaction dispute
,
document
,
track
,
CX Team
,
transaction dispute request
What is Digital Bank Operations (DBO) team responsible for when receiving transaction dispute requests escalated by the CX team?
September 23, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
Debit/ATM Cards
,
Account Maintenance
,
Disputes
DBO
,
dispute
,
transaction dispute requests
,
Digital Bank Operations
,
requests
,
escalated
What are CX team members’ responsibilities when receiving transaction dispute requests?
September 23, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
Debit/ATM Cards
,
Account Maintenance
,
Disputes
hubspot
,
Complaint
,
Request
,
dispute
,
transaction dispute
,
transaction dispute requests
,
responsibilities
,
CX team members
,
responsible
How does the customer initiate a transaction dispute?
September 22, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
Debit/ATM Cards
,
Account Maintenance
,
Disputes
online banking
,
email
,
dispute
,
transaction dispute
,
initiate
,
phone
What does the form of an ACH dispute look like?
September 22, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
Debit/ATM Cards
,
Fraud
,
Disputes
Form
,
dispute
,
ACH Dispute
,
ACH
What does the form for a debit card dispute look like?
September 22, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
Debit/ATM Cards
,
Fraud
,
Disputes
Debit Card
,
Form
,
dispute
,
Debit Card Dispute
What are the procedures for an ACH dispute?
September 22, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
Debit/ATM Cards
,
Disputes
dispute
,
ACH Dispute
,
procedures
What are the procedures for a debit card dispute?
September 22, 2022
September 26, 2022
Customer Experience
,
Standard Operating Procedures
,
Debit/ATM Cards
,
Fraud
,
Disputes
Debit Card
,
dispute
,
Debit Card Dispute
,
procedures
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