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Category: Bill Pay

Quontic Bank ONLINE BANKING SERVICES AGREEMENT AND DISCLOSURE

March 8, 2023
April 18, 2023
Customer Experience, Standard Operating Procedures, Bill Pay, Account Maintenance, Quality Assurance, Online Banking Portal, Disclosures
online banking, OLB, Online Banking Portal, Online Banking Enrollment, OLB Enrollment, Terms and Conditions, Agreement and Disclosure, Enrollment

Can a client place a stop payment on a Bill Pay?

October 4, 2022
October 24, 2022
Customer Experience, Standard Operating Procedures, Bill Pay, CST Customer Service Tool
Bill pay, Stop Payment, Payment, Bill Pay Stop Payment, Bill, Check Payment, stop bill pay

What is an External Transfer?

September 22, 2022
December 12, 2023
Customer Experience, Standard Operating Procedures, Zelle, Wires, External Transfers, Bill Pay, Mobile Check Deposit
zelle, wire transfer, Accounts, Bill pay, external transfers, ACH Transfer - initiated by External Bank, Mobile Check Deposit

Can we see blocked activity regarding Zelle in the Customer Service Tool?

September 22, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool

What Payee Information is Available in CST?

September 22, 2022
October 3, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CST, Customer Service Tool, Payee, Payee Information

How far back can we see for P2P (person to person) transactions in the CST Tool?

September 22, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
p2p, zelle, CST, Customer Service Tool, Timeframe, transactions, bill pay transactions

Can the CX Team Add Comments in the Customer Service Tool?

September 22, 2022
October 3, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CX, CST, Customer Service Tool, Comments

Can we see blocked activity pertaining to bill pay in the Customer Service Tool?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
Bill pay, CST, Customer Service Tool, Blocked Activity, transactions, bill pay transactions

Are Customer Alerts in CST?

September 21, 2022
October 3, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CST, Customer Service Tool, Customer Alerts

How far back can we see into bill payments?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
Bill pay, CST, Customer Service Tool, Timeframe
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