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Can the CX Team Add Comments in the Customer Service Tool?
September 22, 2022
October 3, 2022
Customer Experience
,
Standard Operating Procedures
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Zelle
,
Bill Pay
,
CST Customer Service Tool
CX
,
CST
,
Customer Service Tool
,
Comments
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No – the CX Team can view the comments left by DBO and FIS, but must not add any.
Can the CX Team Add Comments in the Customer Service Tool?
No – the CX Team can view the comments left by DBO and FIS, but must not add any.