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How far back can we see for P2P (person to person) transactions in the CST Tool?

September 22, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
p2p, zelle, CST, Customer Service Tool, Timeframe, transactions, bill pay transactions
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We can see back to the enrollment date along with:

  • Payment created
  • Sender name
  • Payee name
  • Amount
  • Status
  • Status changed
  • Confirmation
  • Method – Zelle
  • Incoming and/or outgoing
  • Payment claimed
  • Check
  • P2P application