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Tag: Bill pay

Can a client place a stop payment on a Bill Pay?

October 4, 2022
October 24, 2022
Customer Experience, Standard Operating Procedures, Bill Pay, CST Customer Service Tool
Bill pay, Stop Payment, Payment, Bill Pay Stop Payment, Bill, Check Payment, stop bill pay

What is an External Transfer?

September 22, 2022
December 12, 2023
Customer Experience, Standard Operating Procedures, Zelle, Wires, External Transfers, Bill Pay, Mobile Check Deposit
zelle, wire transfer, Accounts, Bill pay, external transfers, ACH Transfer - initiated by External Bank, Mobile Check Deposit

Can we see blocked activity pertaining to bill pay in the Customer Service Tool?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
Bill pay, CST, Customer Service Tool, Blocked Activity, transactions, bill pay transactions

How far back can we see into bill payments?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
Bill pay, CST, Customer Service Tool, Timeframe

What is a client able to do under the Bill Pay homepage?

September 21, 2022
September 29, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
Bill pay, CST, Abilities

Retail Bill Pay Enrollment: Web Admin

September 16, 2022
September 20, 2022
Customer Experience, Standard Operating Procedures, Web Admin
Bill pay, Bill Pay Enrollment

How are Payments Issued through Bill Pay?  

September 15, 2022
September 15, 2022
Customer Experience, Standard Operating Procedures, Bill Pay, Customer Tools, Mobile App, Online Banking Portal
Bill pay, payments, paper checks, Electronic

What is the Limit for Bill Pay?

September 15, 2022
September 15, 2022
Customer Experience, Standard Operating Procedures, Bill Pay, Account Maintenance
Bill pay, Limit

Where to Access Bill Pay?

September 15, 2022
September 15, 2022
Customer Experience, Standard Operating Procedures, Bill Pay, Account Maintenance, Customer Tools, Mobile App, Online Banking Portal
Bills, Bill pay
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