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Tag: CST

What Payee Information is Available in CST?

September 22, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
CST, Customer Service Tool, Payee, Payee Information

How far back can we see for P2P (person to person) transactions in the CST Tool?

September 22, 2022
October 25, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
bill pay transactions, CST, Customer Service Tool, p2p, Timeframe, transactions, zelle

Can the CX Team Add Comments in the Customer Service Tool?

September 22, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
Comments, CST, Customer Service Tool, CX

Can we see blocked activity pertaining to bill pay in the Customer Service Tool?

September 21, 2022
October 25, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
Bill pay, bill pay transactions, Blocked Activity, CST, Customer Service Tool, transactions

Are Customer Alerts in CST?

September 21, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
CST, Customer Alerts, Customer Service Tool

How far back can we see into bill payments?

September 21, 2022
October 25, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
Bill pay, CST, Customer Service Tool, Timeframe

How far back can we see payee information?

September 21, 2022
October 25, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
CST, Customer Service Tool, Payee, Payee Information, Timeframe

How Many Service Requests can be Seen in CST?

September 21, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
CST, Customer Service Tool, Service Requests, Timeframe

How far back can CX representatives see into pending payments?

September 21, 2022
October 25, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
CST, Customer Service Tool, Payment, pending, Pending Payments, Timeframe

Can CX representatives Add/Change Anything for the Client in CST?

September 21, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
Add, Change, CST, Customer Service Tool, CX
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