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What does Dormant/Inactive mean?

September 13, 2022
April 18, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Dormant or Inactive Status
Dormant, Inactive, Inactivity
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An account is considered dormant/inactive if the following does not occur during the designated period.

  • Deposit, withdrawal, or money transfer
  • No contact with the bank – phone call/ email/ secure message /mail
  • Demand Deposit Checking and Interest Checking accounts go dormant after 24 months of inactivity
  • Money Market and Savings accounts go dormant after 24 months of inactivity
  • Certificate of Deposit do not go Dormant