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Category: CST Customer Service Tool

Can a client place a stop payment on a Bill Pay?

October 4, 2022
October 24, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures
Bill, Bill pay, Bill Pay Stop Payment, Check Payment, Payment, stop bill pay, Stop Payment

How to remove a beneficiary from an account in Horizon XE?

September 23, 2022
November 29, 2023
Account Maintenance, Beneficiary, CST Customer Service Tool, Customer Experience, Horizon, Standard Operating Procedures
Beneficiary, Horizon XE, remove, remove beneficiary

How to look up a clients application on Mantl?

September 22, 2022
September 27, 2022
CST Customer Service Tool, Customer Experience, Mantl, MaxMyInterest, Standard Operating Procedures
applications, mantl, max my interest, quontic bank, Status

What is Mantl?

September 22, 2022
September 27, 2022
CST Customer Service Tool, Customer Experience, Mantl, Standard Operating Procedures
manlt, products

Can we see blocked activity regarding Zelle in the Customer Service Tool?

September 22, 2022
September 27, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle

What Payee Information is Available in CST?

September 22, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
CST, Customer Service Tool, Payee, Payee Information

How far back can we see for P2P (person to person) transactions in the CST Tool?

September 22, 2022
October 25, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
bill pay transactions, CST, Customer Service Tool, p2p, Timeframe, transactions, zelle

Can the CX Team Add Comments in the Customer Service Tool?

September 22, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
Comments, CST, Customer Service Tool, CX

Can we see blocked activity pertaining to bill pay in the Customer Service Tool?

September 21, 2022
October 25, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
Bill pay, bill pay transactions, Blocked Activity, CST, Customer Service Tool, transactions

Are Customer Alerts in CST?

September 21, 2022
October 3, 2022
Bill Pay, CST Customer Service Tool, Customer Experience, Standard Operating Procedures, Zelle
CST, Customer Alerts, Customer Service Tool
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