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Tag: Timeframe

Timeframe for OLB Lock/Disable – Online Banking Access

November 29, 2022
February 9, 2023
Customer Experience, Standard Operating Procedures, Web Admin, Customer Tools, Online Banking Portal
How long, Timeframe, olb lock, olb disable, disabled

How long does it take a micro-deposit to show in the external bank account?

October 18, 2022
December 11, 2023
Customer Experience, Standard Operating Procedures, External Transfers
External Transfer, external account, Timeframe, Micro-Deposit, Micro Deposit, 3 business days, How long does it take a micro-deposit to show in the external bank account?, external bank account, adding the external bank

How far back can we see for P2P (person to person) transactions in the CST Tool?

September 22, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
p2p, zelle, CST, Customer Service Tool, Timeframe, transactions, bill pay transactions

How far back can we see into bill payments?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
Bill pay, CST, Customer Service Tool, Timeframe

How far back can we see payee information?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CST, Customer Service Tool, Timeframe, Payee, Payee Information

How Many Service Requests can be Seen in CST?

September 21, 2022
October 3, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CST, Customer Service Tool, Timeframe, Service Requests

How far back can CX representatives see into pending payments?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
pending, CST, Customer Service Tool, Timeframe, Pending Payments, Payment
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