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Tag: mobile app

How to deposit a check through Quontic’s mobile check deposit? – Client Procedure (Mobile App)

January 3, 2024
January 3, 2024
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, Mobile Check Deposit
check, mobile app, check deposit, Client Procedure, Mobile Check Deposit, App Check Deposit

How Can a Client view their ACH External transfer limits? Website & App

December 13, 2023
December 13, 2023
Customer Experience, Standard Operating Procedures, External Transfers, Mobile App, Online Banking Portal, ACH
online banking, Transfer, Move Money, mobile app, steps, Limits, Transfers, transfer limits, ACH External transfer limits?, Locate Transfer Limit, View Limits, move money limits

How to change/update an email address on an account? – Client Procedure Mobile App

December 5, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Demographic Change
Demographic Change, mobile app, Client Procedure, Change email, update email

How to change/update a phone number on an account? – Client Procedure Mobile App

December 4, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Demographic Change
Demographic Change, mobile app, Update Phone number, Change/Update Phone Number, Client Procedure

Are external transfers allowed on the mobile app?

April 13, 2023
April 18, 2023
Customer Experience
External Transfer, Move Money, mobile app, external transfer feature

How does a client intiate adding an external account manually to their Quontic account? Website or Quontic Mobile App

October 18, 2022
December 13, 2023
Customer Experience, Standard Operating Procedures, External Transfers
online banking, External Transfer, External Feature, mobile app, external account, microdeposit, ACH Transfer, adding an external account manually to their Quontic account?, Add External Account, New External Transfer account

“Unable to Retrieve Security Questions” When Trying to Log in to the App

September 29, 2022
September 30, 2022
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App
mobile app, app log in, unable to retrieve security question, log in problems, security question

Is there a Daily Limit for Internal Transfers?

September 20, 2022
September 20, 2022
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App
Move Money, mobile app, Limit, Internal Transfer

What internal tool assists us with a customer’s check deposit?

September 20, 2022
September 20, 2022
Customer Experience, Standard Operating Procedures, Xpress Deposit
Checks, mobile app, xpress deposit

What is the Mobile App Login Security Code? (First Time Users & Existing Clients)

September 15, 2022
September 15, 2022
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App
mobile app, app log in, security login
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