“Unable to Retrieve Security Questions” When Trying to Log in to the App

September 29, 2022
September 30, 2022

Too many security question/login attempts without success – user is locked out of the app for 24 hours

  • Wait 24 hours before attempting to log in again
  • Any login attempt prior to the 24 hours will result in the user being locked out for another 24 hours
    • The 24 hours lockout will reset with each additional failed login attempt
  • Security questions are based on the social security number
  • There is no way to bypass the 24-hour lockout – the client must wait