Customer Experience

Standard Operating Procedures

SOPs - SVP Approved

Call Transfer Guide

Document Requests

Special Request

General Mortgage Qs

Contact Authentication

Move Money Options

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Account Maintenance

Dormant or Inactive Status

Demographic Change

External Transfers

Quality Assurance

Debit/ATM Cards

Provisional Credit/Debit

Debit/ATM Limit

Unusual Activity

Restrictions/Holds

Online Banking Portal

Mobile Check Deposit

Digital Bank Operations

Standard Operating Procedures

Bitcoin Checking

Interest-Bearing DDA/SAV

Tag: Outgoing wire

CX Wire Procedure Business Rules

May 23, 2023

May 30, 2023

Customer Experience, Standard Operating Procedures, Wires, SOPs - SVP Approved

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CX Wire Procedure SOP-SVP Approved

May 16, 2023

May 30, 2023

Customer Experience, Standard Operating Procedures, Wires, SOPs - SVP Approved

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What is the Wire Transfer fee?

May 2, 2023

December 12, 2023

Customer Experience, Wires, External Transfers

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