- Inbound/ Email Client questions and confirmation of cut-off time
- When does the wire need to be completed?
- What type of wire do they need: A Regular Wire Transfer or a Closeout Wire Transfer?
- Provide the client with the cut-off times and fees
- When contacted via phone or email, CX provides the client with the wire form and wire agreement form through a secure message
- CX must follow Email Procedurebelow when a wire request comes through email
- Reply to the client’s email with Instructions Sent through OLB – Wire Request email template
- Send a secure message using the Wire Request pipeline and provide wire documents and instructions
- See the email procedure below for the full process
- If the client does not have OLB proceed with an email message
- CX must send the client a new secure message if the wire request comes in through any other pipeline that is not the Wire Request pipeline through WebAdmin
- See the email procedure below for the full process
- CX must follow Email Procedurebelow when a wire request comes through email
- Verify the account used for the wire transfer
- Verify funds are available
- Double-check pending transactions
- Restrictions/holds need to be cleared to move forward
- CX team needs to MODIFY the Wire Agreement form with the client’s information
- A color copy of a valid government-issued I.D. is needed to complete all wire requests
- Quontic Bank wire fees
- Closeout Wire: No Fee (receiving bank may charge a fee, ACH is a free option)
- Domestic Wire Fee: $25.00
- Foreign Wire Fee: $35.00
- Incoming Wire Fee: No Fee
- Quontic Wire cut-off times:
- Foreign – cut-off time is at 12:00 PM EST
- Domestic – cut-off time is at 3:00 PM EST
- Incoming Foreign/Domestic Quontic Bank Information Needed
- Address
- 3105 Broadway, Astoria, NY, 11106
- 800-908-6600
- 021473030
- NORHUS33
- Address
- Incoming Foreign/Domestic Quontic Bank Information Needed
- Closeout Wire Transfer Form
- NO signature
- NO wire agreement form required
- Complete their own Closeout Wire Transfer Form
- Agent must NOT fill out the form for the client
- Following documents are required if the funding account is NOT the originating funding account
- Bank Statement and Color copy of your valid government-issued I.D.
- Closeout wire must be sent to one of the account owners’ account
- Closeout wire can NOT be sent to another recipient
- Regular Wire Transfer FormWet Signature is Required- If unable to print and sign, ask DBO to send a DocuSign form to complete (last resort)
- A Wire Transfer Agreement is needed for all first-time wire transfers
- Account List must include liquid accounts, DO NOT include CD account
- The Wire Department saves these forms; see step 13 to view saved Client Agreement Forms
- Joint account:
- If only Joint Signer A signs the form, then only Joint Signer A can do wire transfers on the account.
- If the second joint signer did not sign that form; that joint signer needs to sign a new agreement
- NOT Mandatory to have both signatures on the wire agreement form
- These forms do not expire
- DBO calls the client before sending the wire to verify the information on the wire
- NO modifications once DBO verifies the wire with the client
- The client can ask to RECALL the wire; however, there is no guarantee of retrieving the funds
- BIG PICTURE: DBO uses the ID and wet signature to verify the customer
- Wire Transfer time frame
- Domestic Wire: Appear in the receiving account the same day or the following business day
- Depending on the receiving bank
- Foreign Wire: These wires can take 1- 15 business days to show on the foreign account.
- Dependent upon the policies and procedures of the receiving bank
- Domestic Wire: Appear in the receiving account the same day or the following business day
