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How to Request Copies of Statements and Checks

September 14, 2022
September 14, 2022
Customer Experience, Standard Operating Procedures, Document Requests, Statements, Special Request
check copies, statement copies, check images
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  1. Online Banking Portal –
    1. Use the Copies request form request form
    2. Secure “General” Message
  2. By Phone –
    1. Must send written confirmation of the request
    2. Send the customer an email while on the phone for them to reply to and confirm
  3. Email –
    1. Email [email protected]
      1. Verify email address matches the account in Horizon