Customer Experience

Standard Operating Procedures

SOPs - SVP Approved

Call Transfer Guide

Document Requests

Special Request

General Mortgage Qs

Contact Authentication

Move Money Options

Closed Account Requests

Account Maintenance

Dormant or Inactive Status

Demographic Change

External Transfers

Quality Assurance

Debit/ATM Cards

Provisional Credit/Debit

Debit/ATM Limit

Unusual Activity

Restrictions/Holds

Online Banking Portal

Mobile Check Deposit

Digital Bank Operations

Standard Operating Procedures

Bitcoin Checking

Interest-Bearing DDA/SAV

Tag: Accounts

What are the monthly maintenance fees for all accounts?

September 23, 2022

September 26, 2022

Customer Experience, Standard Operating Procedures, CDs, Money Market, Account Maintenance, IRAs, MaxMyInterest

Fees, Accounts, monthly, monthly maintenance fees

What is an External Transfer?

September 22, 2022

December 12, 2023

Customer Experience, Standard Operating Procedures, Zelle, Wires, External Transfers, Bill Pay, Mobile Check Deposit

zelle, wire transfer, Accounts, Bill pay, external transfers, ACH Transfer - initiated by External Bank, Mobile Check Deposit

Is Bitcoin Reward Checking Eligible for Checks?

September 13, 2022

September 14, 2022

Customer Experience, Standard Operating Procedures

Ordering Checks, Checks, Accounts, Eligibility, Check Orders

Which Account(s) are Eligible for Checks?

September 13, 2022

September 14, 2022

Customer Experience, Standard Operating Procedures

Ordering Checks, Checks, Accounts, Eligibility

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