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CD Closeout

Category: Money Market

Closeout Wire Transfer Request

May 17, 2023
May 30, 2023
Customer Experience, CDs, Money Market, Wires, Closed Account Requests, Voluntary, Involuntary
wire, wire transfer, closeout wire, Closeout request, Wire Transfer Request, Closeout Wire Transfer Request, Closeout Wire Transfer

When is the wire cut-off time?

May 4, 2023
May 30, 2023
Customer Experience, Money Market, Wires
wire, wire transfer, international wire, Domestic Wire, Wire cut off, Deadline, Wire deadline, cutoff

How Can a Client Request a Wire Transfer?

May 4, 2023
May 30, 2023
Customer Experience, Money Market, Wires
wire, wire transfer, Wire Request, Wire Transfer Request, Requesting a wire, Ways to request a wire

Interest Credit / When Does Interest Credit to a Client’s Account?

November 10, 2022
January 26, 2023
Customer Experience, Standard Operating Procedures, Money Market
Interest, interest calculation, dates of interest, interest wrong

What is an ACH debit?

October 7, 2022
October 24, 2022
Customer Experience, Standard Operating Procedures, Money Market, Horizon
ACH, Stop Payment, ACH Debit

Can a stop be placed on an ACH debit?

October 7, 2022
October 13, 2022
Customer Experience, Standard Operating Procedures, Money Market, Account Maintenance, Horizon, Special Request
ACH, Stop Payment

When is the 1099 form mailed out?

September 29, 2022
February 2, 2024
Customer Experience, Standard Operating Procedures, CDs, Money Market, Horizon, Interest, Document Requests, Tax Forms
1099, 1099 request

How does the Customer Success (CX) team receive Fee Waiver requests?

September 23, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, CDs, Money Market, Complaints, Account Maintenance, IRAs, Web Admin, MaxMyInterest, Fee Waiver
email, OLB, Web Admin, Online Banking Portal, phone, CX Team, ustomer Success, Fee Waiver

How does the CX Team track and document the client’s transaction dispute request?

September 23, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, CDs, Debit/ATM Cards, Money Market, Account Maintenance, Hubspot, MaxMyInterest, Disputes
Request, dispute, transaction dispute, document, track, CX Team, transaction dispute request

How do the CX Team track and document the client’s fee waiver request?

September 23, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, CDs, Money Market, Complaints, Account Maintenance, IRAs, Hubspot, MaxMyInterest, Fee Waiver
hubspot, Request, fee, document, fee wavier, track, wavier, fee waiver request, CX Team
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