Customer Experience

Standard Operating Procedures

SOPs - SVP Approved

Call Transfer Guide

Document Requests

Special Request

General Mortgage Qs

Contact Authentication

Move Money Options

Closed Account Requests

Account Maintenance

Dormant or Inactive Status

Demographic Change

External Transfers

Quality Assurance

Debit/ATM Cards

Provisional Credit/Debit

Debit/ATM Limit

Unusual Activity

Restrictions/Holds

Online Banking Portal

Mobile Check Deposit

Digital Bank Operations

Standard Operating Procedures

Bitcoin Checking

Interest-Bearing DDA/SAV

Category: Restrictions/Holds

Can a demographic change be submitted and completed if the account/profile is restricted?

September 14, 2022

December 14, 2023

Customer Experience, Standard Operating Procedures, Account Maintenance, Demographic Change, Fraud, Restrictions/Holds

Restricted, Dormant, Demographic Change, Restricted accounts needing account maintenance

The Account is Restricted – Who do I send the Ticket to for Review?

September 14, 2022

September 14, 2022

Customer Experience, Standard Operating Procedures, Fraud, Restrictions/Holds

Restricted, fraud review, restricted account

Can the external transfer feature be enabled if the account is Restricted?

September 9, 2022

April 18, 2023

Customer Experience, Standard Operating Procedures, External Transfers, Account Maintenance, Fraud, Restrictions/Holds

External Transfer, Enable, Fraud, Restrictions, external transfer request, active-restricted

What are the requirements to enable the External Transfer for a Quontic Banking client

September 9, 2022

December 12, 2023

Customer Experience, Standard Operating Procedures, External Transfers, Restrictions/Holds

External Transfer, Move Money, Restricted, Non-Restricted, external transfer request

Loading...