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Can a demographic change be submitted and completed if the account/profile is restricted?

September 14, 2022
December 14, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Demographic Change, Fraud, Restrictions/Holds
Restricted, Dormant, Demographic Change, Restricted accounts needing account maintenance
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No. If the client is in a restricted status or if the account is dormant, this must be resolved before CX can process a demographic change.