Customer Experience

Standard Operating Procedures

SOPs - SVP Approved

Call Transfer Guide

Document Requests

Special Request

General Mortgage Qs

Contact Authentication

Move Money Options

Closed Account Requests

Account Maintenance

Dormant or Inactive Status

Demographic Change

External Transfers

Quality Assurance

Debit/ATM Cards

Provisional Credit/Debit

Debit/ATM Limit

Unusual Activity

Restrictions/Holds

Online Banking Portal

Mobile Check Deposit

Digital Bank Operations

Standard Operating Procedures

Bitcoin Checking

Interest-Bearing DDA/SAV

Tag: How long

Timeframe for OLB Lock/Disable – Online Banking Access

November 29, 2022

February 9, 2023

Customer Experience, Standard Operating Procedures, Web Admin, Customer Tools, Online Banking Portal

How long, Timeframe, olb lock, olb disable, disabled

For How Long are Past Statements Available? How Long are Statements Kept in the Quontic Database?

October 13, 2022

October 13, 2022

Customer Experience, Standard Operating Procedures

statements, How long, past statement

How long will it take to resolve a dispute?

September 21, 2022

September 27, 2022

Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Account Maintenance, Disputes

How long, dispute, Debit Card Dispute, resolve, resolve a dispute, 45 business days

How long do I have to dispute a charge?

September 21, 2022

September 27, 2022

Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Disputes

pending, How long, dispute, Debit Card Dispute, dispute a charge, 60 days, posted, charge

How Long Does it Take for Bitcoin Rewards to Deposit into the Client’s Account?

September 13, 2022

September 14, 2022

Customer Experience, Standard Operating Procedures

Bitcoin rewards, How long, business days

Loading...