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What is Digital Bank Operations (DBO) team responsible for when receiving transaction dispute requests escalated by the CX team?

September 23, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Account Maintenance, Disputes
DBO, dispute, transaction dispute requests, Digital Bank Operations, requests, escalated
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Resolving all disputes escalated by the CX team.

DBO is accountable for communicating with the CX team if further information is needed or when the request has been resolved.