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If the customer initiates an ACH dispute for not receiving the merchandise, what questions do we ask?

September 21, 2022
September 21, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Disputes
dispute, ACH Dispute, merchandise, questions, not receiving
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  1. When were you supposed to receive the item?
  2. What was purchased?
  3. When was the merchant contacted about the order?
  4. Describe the attempt to resolve the issue.