How to authenticate a customer with a Dormant/Inactive/Escheatment Account?

Dormant Status Account Authentication Questions:

• If a customer contacts us, do not authenticate the customer with the same information located on the letter
  • Information in the letter:
    • Name
    • Address
    • Account number
  • Please use any of the following four to autheticate the client:
    • Email address
    • Account type
    • Last four (4) of SSN#
    • Mother’s Maiden Name, if available
    • Phone number
    • Send Happy Banker code to the number on file only