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How far back can CX representatives see into pending payments?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
pending, CST, Customer Service Tool, Timeframe, Pending Payments, Payment
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We are able to see:

  • Last 45 days
  • Last 60 days
  • Last 90 days

If it’s further than that, we have to search for the payment under the Search Payment History tab.