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Close Account – Funding Account # Provided Does NOT Match

September 27, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Closed Account Requests, Voluntary
Close account, funding account doesn't match
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Dear [Clients Name]

Thank you for contacting us. I understand you’ll like to close your account. May I ask why?

The account number you provided does not match the originating funding account we have on file.

Can you please provide us a copy of the following documents:
• Color Copy of your ID
• Copy of the bank statement

Regards,
Representative Name