Customer Experience

Standard Operating Procedures

SOPs - SVP Approved

Call Transfer Guide

Document Requests

Special Request

General Mortgage Qs

Contact Authentication

Move Money Options

Closed Account Requests

Account Maintenance

Dormant or Inactive Status

Demographic Change

External Transfers

Quality Assurance

Debit/ATM Cards

Provisional Credit/Debit

Debit/ATM Limit

Unusual Activity

Restrictions/Holds

Online Banking Portal

Mobile Check Deposit

Digital Bank Operations

Standard Operating Procedures

Bitcoin Checking

Interest-Bearing DDA/SAV

Category: Involuntary

Involuntary Closeout – Cash Rewards

May 23, 2023

May 30, 2023

Customer Experience, Standard Operating Procedures, Closed Account Requests, Account Maintenance, Involuntary

cash reward, Cash Reward Checking, Involuntary Closeout, Cash Reward Closeout, Cash Reward Involuntary Closeout, Cash Reward Checking Involuntary Closeout

Closeout Wire Transfer Request

May 17, 2023

May 30, 2023

Customer Experience, CDs, Money Market, Wires, Closed Account Requests, Voluntary, Involuntary

wire, wire transfer, closeout wire, Closeout request, Wire Transfer Request, Closeout Wire Transfer Request, Closeout Wire Transfer

When will a Negative or Zero Balance Account be Closed by Quontic

September 29, 2022

September 29, 2022

Customer Experience, Standard Operating Procedures, Closed Account Requests, Involuntary

Close account, negative balance, overdrawn account, force close, involuntary close

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