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Who investigates the ACH disputes?

September 21, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Disputes
investigates, ACH disputes
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  • The Payment team investigates ACH disputes
    • Disputes are done directly with the Federal Reserve – through Intercept
    • CX must follow up with the Payment team for any inquiries on an ACH dispute