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What Is the Customer Care Console?

September 21, 2022
September 28, 2022
Customer Experience, Standard Operating Procedures, Web Admin
customer care console, Web Admin
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Outlines guidance for the Customer Success (CX) team to assist the clients with:

  • requests
  • OLB log-in issues
  • troubleshooting all issues regarding online banking

Supports the Customer Success (CX) team monitor and managing client communication.

  • requests
  • secure messaging