What is required to change an address on an account? – CX Procedure

• Manual Demographic Change (OLB Instructions)
  • CX Must provide and request the following information:
    • Change of Address – (A physical address cannot be a P.O. Box; however, a mailing address can be a P.O. Box address)
      • Color copy of valid government-issued ID
        • If the new address is on the client’s driver’s license, we only require a color copy of a valid government-issued ID
        • If the new Address is NOT on the client’s driver’s license, the following documents will be requested – the document must include the client’s full name and new address
          • Bank Statement (checking, savings, or CD)
          • Utility Bill (water, gas, and electricity)
          • Voter Registration
          • Change of Address confirmation from the United States Postal Service (USPS)
  • Email Template: Demographic Change: Change of Address – OLB LAST RESORT

• Manual Demographic Change (Email Instructions)
  • CX must provide and request the following information:
    • Change of Address – (A physical address cannot be a P.O. Box; however, a mailing address can be a P.O. Box address)
      • Provide the client with the Account Maintenance form
        • Color copy of valid government-issued ID
          • If the new address is on the client’s driver’s license, we only require a color copy of a valid government-issued ID
          • If the new address is NOT on the client’s driver’s license, the following documents will be requested:
        • The document must include the client’s full name and new address
          • Bank Statement (checking, savings, or CD)
          • Utility Bill (water, gas, and electricity)
          • Voter Registration
    • Change of Address confirmation from the United States Postal Service (USPS)

Email Template: Demographic Change: Change of Address – Documents Needed (Email Request)

Change of Address Account Maintenance Form