Control Panel
Documentation
Log Out
Log In
Customer Experience
Product
Standard Operating Procedures
New Applicant
SOPs - SVP Approved
Call Transfer Guide
Document Requests
Special Request
Statements
Tax Forms
Mortgage
General Mortgage Qs
Online Banking
ACH
Payoffs
Escrow
PPP
Interest
Contact Authentication
Move Money Options
Existing Loan
Business Rules
Closed Account Requests
Involuntary
Voluntary
IRAs
Account Maintenance
Dormant or Inactive Status
Joint Owner
Beneficiary
Demographic Change
Complaints
Fee Waiver
Bill Pay
External Transfers
Quality Assurance
Disclosures
Wires
Zelle
Money Market
Pay Ring
PIN
Debit/ATM Cards
Provisional Credit/Debit
Disputes
Debit/ATM Limit
PIN
CDs
Fraud
Unusual Activity
Restrictions/Holds
Identity Theft
Customer Tools
Online Banking Portal
Mobile App
Mobile Check Deposit
Retention
CDs
MaxMyInterest
Digital Bank Operations
Standard Operating Procedures
Close Account
Bitcoin Checking
Interest-Bearing DDA/SAV
CD Closeout

What if the Face ID Option is Not Available?

September 20, 2022
September 20, 2022
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App
face id, face id unavailable, face id option
Edit Article

What if the Face ID option isn’t showing up?

If the client is:

  • Using a new device
  • Is a new customer
  • Uninstalled/Reinstalled the app

They have to log in a certain number of times before the option will become available

  • Advise the client to continue using the app and to log in daily
  • The client must not clear cookies/cache data
See note, from HubSpot Ticket – Digital Bank/FIS response to the Face ID option/toggle button being unavailable