What does Failed/Pending Enrollment mean?

September 9, 2022
September 14, 2022

The client has had an unsuccessful attempt at enrolling in online banking

  • Form will populate in the Web Admin Failed/Pending Enrollment queue
    • The form will display what the client input during enrollment and compare that to what the system has on file (what was input during the original account opening application)
  • Information during enrollment was input incorrectly or incompletely resulting in a failure