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What are Tier 2 complaints?

September 15, 2022
September 15, 2022
Customer Experience, Quality Assurance
Feedback, Survey, Tier 2, Social media, Tier 2 complaints
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Tier 2 complaints represent a medium level of severity

These complaints come from Marketing

Examples of Tier 2 complaints:

  • Social media (Examples Facebook, Trust Pilot, NerdWallet)
    • Mention or threat of contacting a regulatory agency, lawsuit, or legal action
    • Dissatisfaction with the service or employees or providers
  • Survey feedback
    • Poor experience
    • Unresolved issue(s)