Example phrasing:
GREETING
- Hello, this is _________ from Quontic, may I speak to _________?
- Good morning/afternoon/evening, this is __________ from Quontic Bank, is ___________ available?
- Hello, may I speak to _________?
DISCLOSURE
- THIS MUST BE STATED: THIS CALL IS BEING RECORDED FOR QUALITY AND TRAINING PURPOSES
- This is _______ calling from Quontic Bank, be advised that this call is being recorded from quality
- Be advised that this call is being recorded for quality purposes,
- This call is being recorded for quality and training purposes,
REASON FOR CALL
- I am calling today about….
- I am reaching out to you regarding…