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When is a client able to redeposit a declined check?

September 16, 2022
December 14, 2023
Customer Experience, Standard Operating Procedures, Customer Tools, Mobile App, Mobile Check Deposit
mobile deposit, declined check, redeposit
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Denied status – able to redeposit the check, once the declined reason has been corrected

  1. Missing endorsement signature
  2. Missing restrictive endorsement “For Mobile Deposit at Quontic Bank Only”
  3. Poor image quality
  4. Approval of mobile deposit limit increase
  5. All other declined deposits escalate to DBO for assistance