SCRA – Servicemembers Civil Relief Act

This SCRA does NOT make the person acting on behalf of the client a POA of the account.

This SCRA is ONLY to allow Quontic to make any updates to the borrower’s loan.

Escalation Requirements:

• Loan Interest rate above 6%
• A copy of the Servicemember’s military orders
• Written communication requesting Relief under the SCRA
  • Accepted Communication from the following parties
    • A Servicemember
    • Spouse (Marriage docs are not required, so this may be a partner as well)

The request is escalated to the legal team upon receiving all documents

• It is crucial that the borrower’s name and loan number are outlined in the email including the documents sent to the legal team

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