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CD Closeout

How to proceed if a customer is closing out the CD and has a balance of over $250k?

September 22, 2022
September 28, 2022
Customer Experience, Standard Operating Procedures, CDs, Quality Assurance, Retention, CDs
closing, Retention, Retain, CDs, 250k, greater than $250k
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  • Notify the VP/Customer Success of any requests to close accounts due to rates for accounts $250k or more if the retention offer is not high enough
    • VP/Customer Success must contact the COO to review and approve save offers over .10bps and more than $250k
    • Only applicable when the team has been advised to retain CD customers