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Outbound call in Ring Central?

September 21, 2022
September 21, 2022
Customer Experience, Standard Operating Procedures, Quality Assurance
outbound calls, ring central, dial pad
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  1. Go on ring central and click on the dial pad icon.
  2. The (800) 908-6600 number needs to be displayed, if it’s not displayed, select call from Quontic (800) 908-6600.
  3. Enter the customer’s phone number and verify their number matches on Horizon Xe.
  4. Verify it is business hours in the client’s time zone.
  5. Select the Phone Icon to begin the call.