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How to change a physical address on an account? – Client Procedure Mobile App

December 6, 2023
December 14, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Demographic Change
ADDRESS CHANGE, Demographic Change, Client Procedure, physical address, change address
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  • In the Alkami platform the client will be able to make the following demographic changes:
    • Change of Address for Physical Address Only
      • Mailing Address must be completed by the CX Team
    • REQUIRED: CX must guide the client in updating their mailing address, phone number, or email address through the Online Banking Platform self-service before attempting a manual demographic change. Refer to the corresponding OLB platform and demographic procedure below

Client Procedure: Change of physical address (Mobile App)