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How does a customer enroll in OLB with a duplicate profile on Horizon?

October 4, 2022
October 4, 2022
Customer Experience, Horizon, Customer Tools, Online Banking Portal, New Applicant
OLB, duplicate profile, OLB error, not able to enroll
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If a customer has two profiles on Horizon it will not let them enroll in OLB. A request must be sent to DBO to merge the two profiles together.