Step 1: Warm transfer to x892 Loan Admin
Step 2: Try individual team members:
- Clara x4077
- Ben Fisher x4010
- Kypher x5892
Step 3: If no answer,
- explain experiencing high volume of calls and offer to take a message
- Callback timeframe = 1 business day
- Email [email protected] with contact information and question(s)
Step 4: If the customer is upset due to a lack of response
- email VP Keith Grande at [email protected]
- Advise the customer that you will escalate to a Senior Manager that will ensure they are contacted within one hour
- Subject Line: Customer Complaint – Name – Issue